1Preface
653.8 Exercise
2Chapter
663.9 Further Readings
31 Housekeeping In Hospitality Operations
67Chapter
41.1 Introduction to Housekeeping
684 Guest Room
51.2 Housekeeping Department
694.1 Introduction
61.2.1 Importance of Housekeeping
704.2 Basics of Guestroom
71.2.2 Hotel Hierarchy of Positions
714.2.1 Importance of the Guestrooms to a Guest
81.2.3 Functions of the Housekeeping Department
724.2.2 Floor Plans
91.2.4 Other Functions of Housekeeping Functions in the Hospitality Industry
734.3 Layout of a guestroom: 4.3.1 Types of Layout of a Guestroom
101.2.5 Scope of the Housekeeping Department
744.4 4.3 Guest supplies
111.3 Layout of the housekeeping department
754.4.1 Supplies for Guest Room
121.3.1 Executive Housekeeper’s Office
764.4.2 Supplies for Guest Bathroom
131.3.2 Desk Control Room
774.4.3 Towels
141.3.3 Linen Room
784.4.4 Ultimate Hotel Guest Supplies
151.3.4 Linen Room Store
794.5 Guest room Servicing
161.3.5 Uniform Room
804.5.1 Types of Room Service
171.3.6 Tailor’s Room
814.5.2 Procedure for Service
181.3.7 Flower Room
824.5.3 Restaurant Service Procedures
191.3.8 Laundry
834.6 Exercise
201.4 Exercise
844.7 Further Readings
211.5 Further Readings
85Chapter
22Chapter
865 Housekeeping Control Desk
232 Organization Chart of Housekeeping Department
875.1 Introduction
242.1 Introduction
885.2 Basic concept of Housekeeping Control Desk
252.2 Organization of housekeeping department based on size: 2.2.1 Importance of an Organizational Chart in Housekeeping
895.2.1 Relationship with Front Desk
262.3 Job positions in the housekeeping department
905.2.2 Relationship with Engineering Department
272.3.1 Executive Housekeeper
915.2.3 Importance of Housekeeping Control Desk
282.3.2 Supervisors of Housekeeping
925.2.4 Functions of Housekeeping Control Desk
292.3.3 Operating Staff / Attendants
935.2.5 Type of Forms, Formats, Records and Registers Maintained
302.4 Qualities of Housekeeping Staff
945.2.6 Breakage Register
312.4.1 Qualities of a Good Housekeeper
955.3 Coordination with other departments
322.4.2 Personality Traits of Housekeeping Management Personnel
965.3.1 Housekeeping-Front Office Coordination
332.5 Exercise
975.3.2 Housekeeping-Food and Beverage Coordination
342.6 Further Readings
985.3.3 Housekeeping-Security Department Coordination
35Chapter
995.3.4 Coordination with the Personnel Department
363 Introduction to Cleaning & Cleaning Resources
1005.3.5 Coordination with Sales and Marketing Department
373.1 Introduction
1015.3.6 Coordination with Finance Department
383.2 Basics of Cleaning
1025.3.7 Coordination with Purchase Department and Stores
393.2.1 Types of Cleaning
1035.3.8 Housekeeping-Maintenance Department Coordination
403.2.2 Principles of Cleaning
1045.4 Exercise
413.3 Workplace Hygiene
1055.5 Further Readings
423.3.1 Maintain Hygiene in the Workplace
106Chapter
433.3.2 Workplace Hygiene Policies
1076 Linen and Laundry Services
443.3.3 Importance of Housekeeping and Cleanliness at Workplace
1086.1 Introduction
453.3.4 Workplace Housekeeping and Cleanliness Practices
1096.2 Linen in the housekeeping department
463.3.5 Elements of Housekeeping and Cleanliness at Workplace
1106.2.1 Linen Room
473.3.6 Housekeeping Area Workplace Hygiene
1116.2.2 Function of Linen-Room
483.4 Frequency of Cleaning: 3.4.1 Restrooms Cleaning Frequency
1126.2.3 Linen Room Organization
493.5 Cleaning Equipment
1136.2.4 Selection Criteria for Various Linen Items
503.5.1 Advantages of Cleaning Equipment
1146.2.5 Purchase of Linen
513.5.2 Manual Cleaning Equipment
1156.2.6 Linen Cycle
523.5.3 Electric Cleaning Equipment
1166.2.7 Linen Hire
533.6 Cleaning Agents or Chemicals
1176.2.8 Linen Maintenance
543.6.1 Classification of Cleaning Agents
1186.2.9 Recycling of Discarded Linen
553.6.2 Liquid Agents
1196.3 Laundry Service
563.6.3 Floor Seals: Cleaning Agents
1206.3.1 Types of Laundry
573.6.4 Use of Eco-Friendly Products in Housekeeping: Cleaning Agents
1216.3.2 Work Flow in a Laundry
583.7 Carpet Cleaning Methods
1226.3.3 Different Types of Laundry Accessories
593.7.1 Dry Carpet Cleaning
1236.3.4 Laundry Equipment
603.7.2 Shampooing
1246.3.5 Stages of Laundry Operation
613.7.3 Dry Foam
1256.4 Exercise
623.7.4 Bonnet (Dry Cleaning)
1266.5 Further Readings
633.7.5 Dry Powder
127Glossary
643.7.6 Hot Water Extraction
128Index
